Reefer Claims Loss Prevention is a 10 part guide covering the stages of transit for handling reefer units. With the US in mind, the guide covers each stage from the booking phase to loading, discharging, trucking, and claims etc. By following the guide members can expect to minimise the types of problems and claims described. The guide includes the following phases:
| Phase 1 The booking | Phase 6 On board the vessel |
| Phase 2 The empty release | Phase 7 Discharge from the ship |
| Phase 3 Loading at shippers' premises | Phase 8 Final delivery |
| Phase 4 Return at the port of loading | Phase 9 Record keeping |
| Phase 5 Loading to the ship | Phase 10 Claims handling |