Club Management
Thomas Miller, the Club’s Managers have most frequent contact with the Club’s Members. They take pride in their ability to respond promptly to requests for assistance and to provide informed advice and sympathetic help with Members' claims. The level of individual support offered goes far beyond what you might normally expect from a commercial insurer.
The size of the UK Club and the corresponding scale of its Managers' operation has permitted the development of specialist skills and expertise to a level of sophistication seldom seen in the P&I field.
Daily Workings of the Club
The day-to-day business of the Club, including its finances and investments, is delegated to an independent firm of professional managers, Thomas Miller (Bermuda) Ltd., who are responsible for implementing the policies laid down by the Directors. They are paid a management fee which is agreed in advance by the Directors and reported in the accounts of the Club.
It is our Managers and their London Agents or local offices that have most frequent contact with our Club Members. They take pride in their ability to respond promptly to requests for assistance and to provide informed advice and sympathetic help with Members' claims. The level of individual support offered goes far beyond what you might normally expect from a commercial insurer.
The London Agents of the Managers, Thomas Miller P&I Ltd, their overseas offices and their worldwide network of correspondents, look after the needs of the entire Membership for claims support and advice with a round-the-clock service every day of the year. Most of the executive staff graduated as lawyers. Some are master mariners. Others have experience in ship broking and ship management.
The size of the UK Club and the corresponding scale of our Managers' operation has permitted the development of specialist skills and expertise to a level of sophistication seldom seen in the P&I field.
Great emphasis is placed on maintaining a regular dialogue with Members at an individual level. To that end, the managers have devolved responsibility for member relations, claims management and advisory services to their offices closest to the Member's principal place of business. A full description of the management structure of the Club can be found in Making Contact.
Investment management services are provided by Thomas Miller (Investment) Limited.

