Listening and reporting back

We are always looking at ways to improve our service. One way to do so is simply to ask members and their brokers to rate our performance. That is why, earlier in the year, we carried out a survey. We are pleased to pass on the findings in the attached booklet and would like to thank everyone who shared their views with us.

We received strong, positive feedback on key areas. Our financial performance was judged to be sound by an overwhelming majority of participants and our service was rated highly. It is encouraging to see that many of our recent initiatives are proving beneficial.

We are also clear about areas where there is room for improvement. Having listened, we will now act on the findings where it was felt we could do better.

We will keep you informed of our progress. In the meantime, feedback about our Club is always welcome. Please send this to your usual Club contact.

Industry developments

Polar Shipping

Legal, navigational and environmental resources, news and updates on the development of polar shipping. Read more

US VRP Compliance

With effect from 30th January 2014 non-tank as well as tankships calling at US ports will be required to submit VRPs.  For Club and other resources to assist in compliance click here

International Environmental compliance

Environmental Compliance resource page collates material in respect of International environmental compliance issues affecting our Members. Information from the Club, Loss Prevention and external resources has been collated in one place for ease of reference.

MLC 2006

The Maritime Labour Convention enters into force in August 2013 - resources, news & advice on implementation can be found in this dedicated section.  READ MORE

International sanctions

Recent guidance & corresponding material in respect of international sanctions against various countries has been updated with respect to temporary easing of sanctions against Iran.  READ MORE


Essential precautions and preparation against piracy, as well as additional information and resources, loss prevention advisories and useful external web links

Emergency Contacts

If you need to call our offices out of hours and at weekends, click After Office hours for a up to date list of the names of the Duty Executives and their mobile phone numbers. 

Ship Finder

This Ship Finder is updated on a daily basis. Members who need to advise the Club of updates to their recorded ships' details should advise their usual underwriting contact.