Member Survey 2013 – Results published


The headline results of our Member Survey are now available in the attached publication.  A physical copy of this Member Survey report is being mailed to all Members shortly.

In March we invited our Members and brokers to participate in the 2013 Member Survey.  The survey aimed to identify those areas going well and those requiring improvement. It also sought views on which topics Club advice and guidance would be most valued going forward. 

The positive response of 200 Members and 59 brokers worldwide suggests the survey is representative of the full breadth of membership.

A detailed and full report on the Member Survey findings was given directly to the Club Board meeting by Firebrand Insight in July.

The Board are determined to use the findings of the survey to make the UK P&I Club an even better club for the future and to develop further those features of the club that Members and brokers find most important.

The Club’s satisfaction survey remains an important part of our commitment to being the leading shipowner-controlled provider of P&I.  But this publication of results is just the start of a new and ongoing initiative to seek Members’ and brokers’ opinion of the Club’s service and support.

The survey was run by independent agency Firebrand Insight according to the codes of conduct of The Market Research Society and of ESOMAR, the World Research Federation.

Industry developments

Polar Shipping

Legal, navigational and environmental resources, news and updates on the development of polar shipping. Read more


US VRP Compliance

With effect from 30th January 2014 non-tank as well as tankships calling at US ports will be required to submit VRPs.  For Club and other resources to assist in compliance click here


International Environmental compliance

Environmental Compliance resource page collates material in respect of International environmental compliance issues affecting our Members. Information from the Club, Loss Prevention and external resources has been collated in one place for ease of reference.


MLC 2006

The Maritime Labour Convention enters into force in August 2013 - resources, news & advice on implementation can be found in this dedicated section.  READ MORE


International sanctions

Recent guidance & corresponding material in respect of international sanctions against various countries has been updated with respect to temporary easing of sanctions against Iran.  READ MORE


Piracy

Essential precautions and preparation against piracy, as well as additional information and resources, loss prevention advisories and useful external web links


Emergency Contacts


If you need to call our offices out of hours and at weekends, click After Office hours for a up to date list of the names of the Duty Executives and their mobile phone numbers. 

Ship Finder


This Ship Finder is updated on a daily basis. Members who need to advise the Club of updates to their recorded ships' details should advise their usual underwriting contact.