What Can Members Expect?


One of the service initiatives agreed by our Board in the Club’s current Corporate Plan is a service commitment. The terms of this commitment are set out in this document.


The service commitment is intended to set out what Members can expect from the Club, in terms of their
dealings generally and on underwriting, claims and loss prevention matters specifically. It provides Members
with a benchmark against which they can compare the service they receive. The commitment has been
put together based on feedback received from Members on what is important to them in their dealings with the Club. Some of the commitments, for instance payment of claims as quickly as possible, have long been regarded as important. The commitment is to make reimbursement within 10 days of authorisation.

 



 

Industry developments

Polar Shipping

Legal, navigational and environmental resources, news and updates on the development of polar shipping. Read more


US VRP Compliance

With effect from 30th January 2014 non-tank as well as tankships calling at US ports will be required to submit VRPs.  For Club and other resources to assist in compliance click here


International Environmental compliance

Environmental Compliance resource page collates material in respect of International environmental compliance issues affecting our Members. Information from the Club, Loss Prevention and external resources has been collated in one place for ease of reference.


MLC 2006

The Maritime Labour Convention enters into force in August 2013 - resources, news & advice on implementation can be found in this dedicated section.  READ MORE


International sanctions

Recent guidance & corresponding material in respect of international sanctions against various countries has been updated with respect to temporary easing of sanctions against Iran.  READ MORE


Piracy

Essential precautions and preparation against piracy, as well as additional information and resources, loss prevention advisories and useful external web links


Emergency Contacts


If you need to call our offices out of hours and at weekends, click After Office hours for a up to date list of the names of the Duty Executives and their mobile phone numbers. 

Ship Finder


This Ship Finder is updated on a daily basis. Members who need to advise the Club of updates to their recorded ships' details should advise their usual underwriting contact.