What can Members expect ?
One of the service initiatives agreed by our Board in the Club’s current Corporate Plan is a service commitment. The terms of this commitment are set out in the Club brochure “What can Members expect”.
The service commitment is intended to set out what Members can expect from the Club, in terms of their dealings generally and on underwriting, claims and loss prevention matters specifically. It provides Members with a benchmark against which they can compare the service they receive.
The commitment has been put together based on feedback received from Members on what is important to them in their dealings with the Club.
Some of the commitments, for instance payment of claims as quickly as possible, have long been regarded as important. The commitment is to make reimbursement within 10 days of authorisation.
It is the support and expertise a shipowner receives in the event of a major casualty that is the real test of a P&I club. The UK Club is widely recognised as having the greatest resources of experience and expertise in this field.
It is the aim of the underwriter to ensure that the total premium or call paid by each Member of the Club represents a fair price for the risk presented by that Member compared with the risks presented by all other Members of the Club.
The UK P&I Club is committed to safety. Its high-level loss prevention programme – the most extensive in the industry – aims to offset rising claims and maintain quality amongst Members.
The UK Club has the most extensive international office network of any International Group club. Each office is fully integrated with the Club's global paperless file claims system, utilising and developing locally-based expertise and extending claims handling authority.
The Club is able to call upon the world’s most expert and influential speakers to address our Members on topical and relevant issues. Its executives regularly take part in the activities of forums such as the IMO, Intertanko, EU and the International Group of P&I clubs and they are frequently in demand as speakers for industry conferences on a wide range of issues.
The Club positively encourages Members to seek advice and information from its staff. The advantage of such informal and individual support is not limited to the individual Member, but it is frequently the seed of more widespread advice or information published through this website and other Club publications.