Claims Management

In addition to its London office the UK Club has built up the most extensive international office network of any International Group club, utilising and developing locally-based expertise and extending claims handling authority across a number of offices and their executive staff.  

Each office is fully integrated with the Club's global paperless file claims system

These offices have grown in strength to reflect the growing demand for advice, claims handling support and loss prevention services from Members within the regions. There are now over 40 authorised claims handling executives based in Piraeus, Hong Kong, Singapore, Tokyo, New Jersey and San Francisco capable of delivering Club service in Members’ local languages and time zones.

All Members will have been advised of their pre-assigned claims handling team.  This may be London-based, or in one of the regional offices if more appropriate.  Some multinational Members are served by a virtual team bringing together executives in different office locations providing a co-ordinated global service that corresponds to the Member’s own global organisation.

As soon as the pre-assigned executives or duty after hours executives have been notified of a claim they immediately investigate what needs to be done

Is some form of guarantee needed e.g. a Club letter to ensure the ship can continue trading?    Experts are swiftly appointed as and when appropriate and key documents on the claim collated e.g. accident reports, witness statements including master’s report, medical reports etc.

The claims team agree a case strategy with Member to ensure any response is cost-effective and reasonable.  Decisions can be made on key issues such as the circumstances for defending or settling liability claims against the Member.

Using their judgement and experience, the Club’s claims handlers assess the case file and set an initial reserve figure which appears on the Member’s claims statement.

Like all other Group clubs UK Club cover is an indemnity insurance.  The Member pays the claim, if applicable and then seeks reimbursement from Club.   However, in the main Club will pay the various professional fees and expenses that arise e.g. lawyers, surveyors etc.