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The International Division of Thomas Miller & Co Ltd, which manages marine and transport mutuals, including the UK P&I, Through Transport, ITIC, UK Defence and Hellenic War Risks clubs, has been approved to the international quality management system standard ISO 9001: 2000. This standard, introduced at the end of last year, is designed to ensure that companies focus their management systems on meeting the needs and service requirements of customers.
 Certification has been awarded for all 13 major offices worldwide involved in providing insurance services for clubs. This comprises the London head office; local offices in Piraeus, Antwerp, Genoa, Dubai and the Isle of Man; the regional hub in Hong Kong; sub offices in Singapore, Taiwan and Sydney; and, serving the Americas, the Jersey City office and sub-offices in Miami and San Francisco.
The assessment was carried out by Lloyd’s Register Quality Assurance. David Moorhouse, Lloyd’s Register Chairman, presented the certificate to Hugo Wynn-Williams, Chairman of Millers’ International Division on August 23rd.
Achieving certification recognises Millers’ extensive efforts to develop a management system which fully reflects their commitment to customer service. To enable the clubs to have complete confidence in the management of their businesses, the Thomas Miller Holdings board required the system to:
- ensure consistency between offices
- promote cost effective and efficient systems
- provide a safe and well-controlled working environment
To reach the high standards required by ISO 9001:2000, Millers has had to demonstrate how all elements of its management system work together to meet customer requirements. This includes linking the business with regional and local targets and individual performance standards; identifying training needs; and listening and acting on feedback from club members about performance.
The TT Club previously held ISO 9002:1994 certification for its London, New Jersey and Hong Kong offices. This new certification acknowledges the higher standard they are working to and also covers all their offices worldwide.
Hugo Wynn-Williams explained:
"Thomas Miller has always prided itself on first-rate service levels to club members and customers. Our core values include integrity, independent judgement and advice, expertise, commercial focus, cost consciousness and a willingness to accept change. As these have never been more important, we had no hesitation in exposing this management philosophy to rigorous third party assessment.
"The growing practice among shipowning members of applying the ISO 9001/2 standard to their own businesses has helped sharpen our focus on achieving standards which are not only very high but need to be generally recognised to facilitate the conduct of business."
NB: A photograph of Hugo Wynn-Williams receiving the certificate from David Moorhouse is available in electronic format from the Dunelm PR website at www.dunelmpr.co.uk. By clicking on the Photo Gallery option, followed by the UK P&I logo, you will be taken to a page of thumbnail images. Click on the image you would like to download and follow the instructions.
The caption for these photographs reads:
"Hugo Wynn-Williams, Chairman of Thomas Miller’s International Division receives the ISO 9001:2000 certificate from David Moorhouse, Chairman of Lloyd’s Register."
For further information:
Marion Mitchell / Nick Whitear
Thomas Miller P&I Ltd
Tel. +44 (0) 20 7283 4646
e-mail: marion.mitchell@thomasmiller.com
nick.whitear@thomasmiller.com
Issued by:
Martin Rowland
Dunelm Public Relations
Tel. +44 (0) 20 7480 0600
Fax: +44 (0) 20 7480 0606
e-mail: info@dunelmpr.co.uk
Website: www.dunelmpr.co.uk
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