Reefer Claims Loss Prevention is a 10 part guide covering the stages of transit for handling reefer units. With the US in mind, the guide covers each stage from the booking phase to loading, discharging, trucking, and claims etc. By following the guide members can expect to minimise the types of problems and claims described. The guide includes the following phases:
| Phase 1 The booking | Phase 6 Discharge of the refrigerated container from the vessel |
| Phase 2 The empty release | Phase 7 Final delivery of the refrigerated container |
| Phase 3 Loading at shippers' premises & Phase 3a Pre-cooling containers | Phase 8 Notification of refrigerated cargo damage |
| Phase 4 Return at the port of loading | Phase 9 Handling refrigerated cargo claims (parts A and B) |
| Phase 5 Loading and onboard carriage of the reefer container | Phase 10 Record keeping |