In 2011 the Club carried out a member and broker satisfaction survey the purpose of which was to assess member and broker satisfaction in a number of key areas of performance and to identify those areas where the Club might improve.

The survey questionnaire used was devised from feedback obtained through a number of one to one interviews with members and brokers.

The survey was carried out on the Club’s behalf by Circle Research, an independent market research  company.

The full results of the Member and Broker survey are available here.

In total, 280 individuals were interviewed at random representing 34 brokers and over 140 member companies.

The sample was segmented to ensure that those interviewed were representative of the membership both in terms of size, geographic region, types of ships operated as well as individuals’ roles within their respective organisations.