Speedy claims resolution
Shipowners rely on their P&I clubs to handle liability claims financially and administratively so they can get on with running their ships without detriment to customer relationships.
P&I claims often represent complex incidents for our Members. They can involve a range of interests from stakeholders through to valued customers as well as trade partners and regulatory authorities. Quick and equitable resolution is key if those relationships are to be preserved.Time is of the essence.
The Club’s extensive office network provides direct support for most timezones. The acceptance of non-financial guarantees and other arrangements that avoid detention or delay of ships by claimants looking to secure their claim is a key benefit of the reputation and security of the UK Club. Every effort is made to defend Members against liabilities, drawing on every relevant defence available. But, the Club takes a realistic view and will recommend settlement when they judge it to be in your best interest.In general, our duty is to dispose of claims against you as economically as possible.
Time is of the essence
In addition to its London office the UK Club has built up the most extensive international office network of any International Group club, utilising and developing locally-based expertise and extending claims handling authority across a number of offices and their executive staff.
These offices have grown in strength to reflect the growing demand for advice, claims handling support and loss prevention services from Members within the regions. There are now over 40 authorised claims handling executives based in Piraeus, Hong Kong, Singapore, Tokyo, New Jersey and San Francisco capable of delivering Club service in Members’ local languages and time zones.
How will my claims be handled?
All Members will have been advised of their pre-assigned claims handling team. This may be London-based, or in one of the regional offices if more appropriate. Some multinational Members are served by a virtual team bringing together executives in different office locations providing a co-ordinated global service that corresponds to the Member’s own global organisation.
As soon as the pre-assigned executives or duty after hours executives have been notified of a claim they immediately investigate what needs to be done
Is some form of guarantee needed e.g. a Club letter to ensure the ship can continue trading? Experts are swiftly appointed as and when appropriate and key documents on the claim collated e.g. accident reports, witness statements including master’s report, medical reports etc.
The claims team agree a case strategy with Member to ensure any response is cost-effective and reasonable. Decisions can be made on key issues such as the circumstances for defending or settling liability claims against the Member.
Using their judgement and experience, the Club’s claims handlers assess the case file and set an initial reserve figure which appears on the Member’s claims statement.
Like all other Group clubs UK Club cover is an indemnity insurance. The Member pays the claim, if applicable and then seeks reimbursement from Club. However, in the main Club will pay the various professional fees and expenses that arise e.g. lawyers, surveyors etc.
Clarity & transparency
At the UK Club we will advise promptly on the value of the claim and provide an estimate of the likely outcome. A separate strategic budget estimates legal, survey fees and other claims handling costs.
The Club aims to reimburse authorised claims within 10 days. We will provide you with an explanation of any items of a claim not recoverable from the Club.
We have recently reviewed our email security arrangements in an effort to reduce the volume of potentially fraudulent emails we receive. A number of measures have been put in place to better validate the legitimacy of the email sender before allowing messages into our internal email system. Included is the use of SPF (Sender Policy Framework) record validation. This gives positive proof that the email is from a legitimate domain associated with the sender company. In the unlikely event that you have not added an SPF entry to your domain record your messages will not pass this simple validation check and cannot be received into our email system. Please ask your usual Club contact if you would like our IT specialists to discuss with your IT department.