Claims Handling Procedures

Thomas Miller Americas is concerned to ensure that the Members and the Club obtain maximum value from suppliers of legal and other services. Our claims handling practices include an early case assessment with the TMA/Member/attorney and strategic budgeting of all major claims. We aim for efficient and responsive claims handling, with same day response to most enquiries. Teammail is the preferred and easiest means of reporting matters.

All formal claims communication such as notifications of claims must be between the TMA office and Member. Both TMA offices are able to process payments and claims reimbursements.

US East Coast, US Gulf, Great Lakes and Canadian East Coast

West Coast USA, West Coast Canada and Mexico

South America

Emergency contact

Please note: Team mail addresses are not regularly monitored out of hours – if you have an emergency after hours or if you have not received a response to a message sent to the team mail address please contact the duty executive. Thomas Miller Americas maintains a permanent emergency duty mobile number which is:

  • +1 201 315 1755

Emergency Contacts

If you need to call our offices out of hours and at weekends, click After Office hours for a up to date list of the names of the Duty Executives and their mobile phone numbers. 

Ship Finder

This Ship Finder is updated on a daily basis. Members who need to advise the Club of updates to their recorded ships' details should advise their usual underwriting contact.

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