The Senior Claims Directors provide support to the London Syndicates and the Regional Office claims teams. They are able to use their experience and their specialist knowledge to provide advice and generally assists the claims handlers when major claims or difficult problems occur. Through twice weekly meetings and ad hoc discussions, views are readily exchanged and communicated throughout the claims handling office network. Their efforts, including casualty response, are coordinated through the Regional Directors and the Claims Director on the Senior Management Team.
Team mailbox: firstname.lastname@example.org
Please note: Team mail addresses are not regularly monitored out of hours – if you have an emergency after hours or if you have not received a response to a message sent to the team mail address please contact the duty executive.
Alan is currently the Chief Claims Officer for the UK Club. He joined Thomas Miller in 2005 after five years as a solicitor with a leading firm of maritime lawyers in London. From 2007 to 2010 he held overall responsibility for management of the UK Defence Club claims before moving to the Deputy Claims Director role of the P&I Club. He became Claims Director at the beginning of 2015 and Chief Claims Officer in 2017. Alan sits on the Bimco Documentary Committee, and chairs the International Group Bills of Lading subcommittee.
Jeff joined Thomas Miller in December 2011 having spent 11 years working as a solicitor with a major London maritime law firm. As well as being a qualified solicitor, Jeff has 18 years seagoing experience on a wide range of ship types, predominantly oil and petrochemical tankers. He has been a Senior Claims Director since January 2013, but was appointed Global Technical Claims Director in 2017.
Jeff represents the UK Club on International Group (IG) sub-committees for Salvage & Wreck Removal and Pilotage.
Richard joined Thomas Miller in 1985 having previously worked with solicitors. His work has been with South American, London-based Greek, Monegasque, Italian and Spanish Members.
Alexandra joined Thomas Miller in 1994. She is a qualiﬁed Greek and English solicitor. She joined TM(H) in 1998 and handles all types of P&I claims and FD&D disputes. Alexandra is a Senior Claims Director for Thomas Miller Defence and P&I.
Mark is a former Merchant Navy deck officer sailing on a variety of vessel types including product tankers, container ships, general cargo, reefer, Ro-Ro and seismic survey ships. Mark worked with another International Group P&I Club for a number of years and was the Manager of the Admiralty Claims team. In 2010 Mark joined a leading London law firm as an Admiralty Manager where he was involved in attending and investigating casualties including salvage, fires, cargo explosions, collisions, property damage claims, groundings, unsafe ports, damage to submarine cables, cargo liquefaction and piracy. Mark joined Thomas Miller in 2014 and is Senior Claims Director for London Syndicate L4.
Lance joined Thomas Miller in August 1977 as a P&I claims handler. During his career he has worked extensively with Members based in the German, Greek, Turkish and South American markets. Lance has been a Senior Claims Director since 1997, he specialises in oil pollution and major casualty response, and speaks the Portuguese and Spanish languages.
Lance continues to hold responsibility for the Club’s long standing Brazilian business interests and relationships since 1985. This responsibility included a nine year spell working in the Club’s Miami office, where he enjoyed a period as office manager, and Lance has also overseen responsibility for the Club’s wider South American business interests for 20 years, until that office relocated to New Jersey in 2005.
Amy Lovseth joined Thomas Miller (Americas) as a claims executive in June 2004 after completing a LL.M. in Maritime Law from the University of Oslo in Norway. While in Norway, Amy worked as a trainee at Wiikborg Rein and in the law department at Norsk Hydro.
Amy was made Vice president in 2010 and handles claims for both the UK P&I Club and the UK Defence Club. She has recently joined LS2 from New Jersey.
Tony has specialised in handling people related claims and enquiries within the P&I environment since 1989. He joined Thomas Miller in April 2004 and was promoted to the role of Senior Claims Director in 2011.
Tony has gained a significant understanding and knowledge in this specialised and increasingly complex area, handling a wide variety of people related claims and enquiries, including contract review work, whilst he also attends and has presented at various industry conferences and seminars. In particular, Tony works closely with our Members in Japan, Greece, Croatia, Scandinavia and UK.
He represents the Club on the International Group Personal Injury Sub-Committee (IGPISC), having first joined this Sub-Committee in 1999, when working for another London based P&I Club.
Tony has also gained significant knowledge and understanding of the Philippine legal system and the handling of Philippine crew claims, and has been the Chairman of the IGPISC’s Philippine Working Group, since its formation in October 2007, and acts as the main conduit between our correspondents; the Manning Industry; Employers’ Representative Bodies; and the IGPISC. He has regularly travelled to the Philippines since 2008, on behalf of the Club and International Group. Tony is also a member of the IGPISC’s Contracts Working Group.
Adam is a qualified as a solicitor. After working for another P&I Club, Adam headed the legal and insurance department of a leading ship operating company for 7 years before joining Thomas Miller.
Alan is a qualified solicitor with 20 years experience at an international law firm specialising in shipping. He has a degree in maritime business and law and 14 years experience at sea up to the rank of Chief Officer working on a wide variety of ship types.
John worked for a ship agent, a shipowner and as Club correspondent in Ireland before joining Thomas Miller P&I in 1987. He currently manages London Syndicate 3, the people claims syndicate, and is responsible for the team’s operational performance and service delivery. He also sits on the Senior Claims Directors’ team, a team of senior claims executives who have the task of working alongside case executives on the resolution of major claims which account for 70 per cent of the Club’s claims payments.
Throughout his career at Thomas Miller, John has worked closely with Members involved in the cruise and ferry sectors and has particular expertise in handling passenger ship casualties and cruise curtailment claims.
Karen joined Thomas Miller in 1977 as a Filing Clerk in Syndicate 4. She later became a syndicate secretary, working principally for Lance Hebert.
In 1989, she transferred to the personal injury syndicate where she worked for Phil Nichols, the syndicate manager. During her time working with Phil Nichols her varied career included organising the UK Club’s Cruise Conferences, the UK P&I Club Correspondent Network, the Service Department and the Quality Team assisting with the introduction of the LRQA EQS System.
In 2011 Karen returned to the People Claims Department as Team Secretary where she continues to assist the Senior Claim Directors in addition to her role as P&I file audit co-ordinator.