Karen joined Thomas Miller in 1977 as a Filing Clerk in Syndicate 4. She later became a syndicate secretary, working principally for Lance Hebert.
In 1989, she transferred to the personal injury syndicate where she worked for Phil Nichols, the syndicate manager. During her time working with Phil Nichols her varied career included organising the UK Club’s Cruise Conferences, the UK P&I Club Correspondent Network, the Service Department and the Quality Team assisting with the introduction of the LRQA EQS System.
In 2011 Karen returned to the People Claims Department as Team Secretary where she continues to assist the Senior Claim Directors in addition to her role as P&I file audit co-ordinator. Karen also provides secretarial support to Synidcate L2.