The Club’s virtual People Claims team is led by Senior Claims Director, John Turner. The team is on hand to advise on all P&I/Defence matters relating to crew, stevedores, passengers, stowaways, refugees and third party visitors involving injury, illness, death, drug smuggling, immigration fines, loss of or damage to effects of crew/others, occupational disease and ITF disputes.
John worked for a ship agent, a shipowner and as Club correspondent in Ireland before joining Thomas Miller P&I in 1987. He is currently in EMEA 1 and is responsible for the team’s operational performance and service delivery. He also sits on the Senior Claims Directors’ team, a team of senior claims executives who have the task of working alongside case executives on the resolution of major claims which account for 70 per cent of the Club’s claims payments.
Throughout his career at Thomas Miller, John has worked closely with Members involved in the cruise and ferry sectors and has particular expertise in handling passenger ship casualties and cruise curtailment claims.
Neil joined Thomas Miller in 1992 having completed his studies in Business and Finance. He initially worked in underwriting before transferring to the personal injury syndicate where he handled a variety of people related claims with a particular focus on Members based in Turkey. He was also responsible for the account management of a large UK based crew manager.
In 2003, Neil transferred to the IT department to manage projects associated with the Club’s award winning electronic claims management system. He then left Thomas Miller to work as an IT project manager for some of the leading London Market insurers.
Neil returned to P&I in 2011 joining the personal injury team of another London based P&I Club before re-joining Thomas Miller in November 2013 where he continues to handle a broad range of people related claims concentrating on Members based in Germany.
Victoria is a qualified solicitor and prior to joining Thomas Miller, worked for a City law firm for 10 years, where she mainly handled personal injury litigation. Victoria has a wealth of experience in handling a wide variety of people related claims, focusing particularly on crew and passenger claims in EMEA1.
Before joining Thomas Miller Genevieve worked as a Deck Officer in the Merchant Navy for four years where she served on cruise ships up to the rank of Second Officer. She has a BSc (Hons) degree in Merchant Ship Operations and a Postgraduate Diploma in Maritime Law. Genevieve specialises in people related claims in EMEA1 for a wide selection of the Club's Members. She also has particular expertise in handling all types of claims for the Club's cruise ship Members, including passenger ship casualties and cruise curtailments.
Yvonne joined Thomas Miller in 1985 having completed a Diploma in Business Studies and the Chartered Insurance Institute Diploma in Insurance Business and Marine and Aviation Insurance. She began her career in the Finance Department before transferring to claims. She has been a member of the personal injury syndicate since 1991 handling all types of people related claims for a wide selection of the Club’s Members. Yvonne specialises in handling occupational disease claims and is a member of the International Group Personal Injury Occupational Disease Sub-Committee. She has organised a number Occupational Disease seminars for the Club’s members and claims handlers from other P&I clubs.
Karen joined Thomas Miller in 1977 as a Filing Clerk in Syndicate 4. She later became a syndicate secretary, working principally for Lance Hebert.
In 1989, she transferred to the personal injury syndicate where she worked for Phil Nichols, the syndicate manager. During her time working with Phil Nichols her varied career included organising the UK Club’s Cruise Conferences, the UK P&I Club Correspondent Network, the Service Department and the Quality Team assisting with the introduction of the LRQA EQS System.
In 2011 Karen returned to the People Claims Department as Team Secretary where she continues to assist the Senior Claim Directors in addition to her role as P&I file audit co-ordinator. Karen also provides secretarial support to Synidcate L2.
Eleni joined Thomas Miller in 2013. She is a Greek qualiﬁed lawyer and has an LLM in Maritime Law. Before joining London Syndicate 3 as a trainee Claims Executive, Eleni gained work experience in a Greek law ofﬁce specialising in maritime law. In her previous role in Syndicate H1, she handled people related claims. She has recently moved to London and is currently a claims handler for Syndicate J1. Eleni speaks Greek and Spanish.
Eva joined TM(H) in February 2016 prior to which she gained 14 years of working experience in ship owning and ship management companies based in Greece. She has a BSc(Hons) in Shipping, an MBA and MSc in International Banking and Finance, as well as a LLM in Maritime Law . In her present role in Syndicate H1, she handles people related claims.
Dee practiced law in New York City for 17 years with a well-known maritime law firm focusing on general cargo and bodily injury claims. She joined TMA in December 2007 as a generalist, with a focus on bodily injury claims.
She is a member of the Bodily Injury Team.
Julia joined Thomas Miller in October 2015 after 25 years with various US litigation firms specialising in maritime matters. Julia is a member of the Bodily Injury team.