The first report of our analysis of major claims in October last year set anew landmark for this Club and for the industry. The quest for improvedquality in our membership and a reduction in claims are aims which mostP&l Clubs share, and it has been encouraging from an industryperspective to see how other Clubs have taken up the UK Club'sinitiative with their own similar claims analyses and are following ourship visit ideas in order to develop their own quality programmes.