What Can Members Expect?

What Can Members Expect?

One of the service initiatives agreed by our Board in the Club’s current Corporate Plan is a service commitment. The terms of this commitment are set out in this document.


The service commitment is intended to set out what Members can expect from the Club, in terms of their
dealings generally and on underwriting, claims and loss prevention matters specifically. It provides Members
with a benchmark against which they can compare the service they receive. The commitment has been
put together based on feedback received from Members on what is important to them in their dealings with the Club. Some of the commitments, for instance payment of claims as quickly as possible, have long been regarded as important. The commitment is to make reimbursement within 10 days of authorisation.



Emergency Contacts


If you need to call our offices out of hours and at weekends, click After Office hours for a up to date list of the names of the Duty Executives and their mobile phone numbers. 

Ship Finder


This Ship Finder is updated on a daily basis. Members who need to advise the Club of updates to their recorded ships' details should advise their usual underwriting contact.