Members’ dealings with the Club, both in general terms and specifically on underwriting, claims and loss prevention matters.One of the service initiatives agreed by our Board in the Club’s current Corporate Plan is a service commitment. The terms of this commitment are set out in this document. The service commitment is intended to set out what Members can expect from the Club, in terms of theirdealings generally and on underwriting, claims and loss prevention matters specifically. It provides Memberswith a benchmark against which they can compare the service they receive. The commitment has beenput together based on feedback received from Members on what is important to them in their dealings with the Club. Some of the commitments, for instance payment of claims as quickly as possible, have long been regarded as important. The commitment is to make reimbursement within 10 days of authorisation.