One of the service initiatives agreed by our Board in the Club's current Corporate Plan is a service commitment. The terms of this commitment are set out in this document.
The service commitment is intended to set out what Members can expect from the Club, in terms of their
dealings generally and on underwriting, claims and loss prevention matters specifically. It provides Members
with a benchmark against which they can compare the service they receive. The commitment has been
put together based on feedback received from Members on what is important to them in their dealings with the Club. Some of the commitments, for instance payment of claims as quickly as possible, have long been regarded as important. The commitment is to make reimbursement within 10 days of authorisation.
In collaboration with I.M.E.Q., Sophia Bullard, Crew Health Director at UK P&I Club, discusses the issue of grief and its impact on crew, exploring the stages, signs and symptoms of grief, as well as coping mechanisms.
Hold preparation is probably the most vital part of bulk carrier operations; if it is not undertaken properly, it can result in substantial cargo claims, delays, additional cleaning, survey costs and expensive off-hire disputes.
The preparation of cargo holds for the next intended carriage is a critical operation which requires careful planning and execution; this article considers a number of legal issues which may arise, including terms commonly used in charterparties to describe the cleanliness of cargo holds, the consequences of failing to comply with such terms, potentially resulting in off-hire claims and damages, and the role of the independent surveyor.
