One of the service initiatives agreed by our Board in the Club's current Corporate Plan is a service commitment. The terms of this commitment are set out in this document.
The service commitment is intended to set out what Members can expect from the Club, in terms of their
dealings generally and on underwriting, claims and loss prevention matters specifically. It provides Members
with a benchmark against which they can compare the service they receive. The commitment has been
put together based on feedback received from Members on what is important to them in their dealings with the Club. Some of the commitments, for instance payment of claims as quickly as possible, have long been regarded as important. The commitment is to make reimbursement within 10 days of authorisation.
The UK P&I Club recently held the 16th in our series of Live Webinars, this time in collaboration with the Mission to Seafarers which focussed on Crew Health matters and in particular mental wellbeing.
Members are advised that effective 12:00pm, Thursday 22 July, South Australia transitioned from a 'low risk' state to a ‘medium risk’ state, advance warning of a FIC has also been given which will run in Australia from 1 August to 31 September 2021 to determine the level of compliance with the safety of navigation requirements of International Conventions and familiarity of the masters and officers with their processes for ensuring safety of navigation.
The UK P&I Club, one of the leading providers of P&I insurance and other services to the international shipping community, has created a new role of Regional Claims Director in each of its main service hubs, enhancing global claim capability for Members.
