What Can Members Expect?
One of the service initiatives agreed by our Board in the Club's current Corporate Plan is a service commitment. The terms of this commitment are set out in this document.
The service commitment is intended to set out what Members can expect from the Club, in terms of their
dealings generally and on underwriting, claims and loss prevention matters specifically. It provides Members
with a benchmark against which they can compare the service they receive. The commitment has been
put together based on feedback received from Members on what is important to them in their dealings with the Club. Some of the commitments, for instance payment of claims as quickly as possible, have long been regarded as important. The commitment is to make reimbursement within 10 days of authorisation.
Downloads
-
3329 - 300409whatcanmembers 174 KB
24/02/2016
Download PDF
Tags
You may also be interested in:
On the 3rd of June 2022 the EU published its 6th package of sanctions against Russia. This circular is not intended to be a comprehensive summary of the EU sanctions against Russia.
Crew Changes - A Comprehensive Guide
30/06/2022
We have been working with over 200 members of our correspondents network to produce a comprehensive document that outlines challenges and changes for crew changes in ports
The IMO Marine Environmental Protection Committee (MEPC) held its 78th session (MEPC 78) remotely from June 6-10, 2022, and this article seeks to summarise the outcomes from MEPC 78.
This circular informs Members of the approval by the International Group of P&I Clubs (the Group) of the IQAX eBL system.