Listening and reporting back
We are always looking at ways to improve our service. One way to do so is simply to ask members and their brokers to rate our performance. That is why, earlier in the year, we carried out a survey. We are pleased to pass on the findings in the attached booklet and would like to thank everyone who shared their views with us.
We received strong, positive feedback on key areas. Our financial performance was judged to be sound by an overwhelming majority of participants and our service was rated highly. It is encouraging to see that many of our recent initiatives are proving beneficial.
We are also clear about areas where there is room for improvement. Having listened, we will now act on the findings where it was felt we could do better.
We will keep you informed of our progress. In the meantime, feedback about our Club is always welcome. Please send this to your usual Club contact.
UK P&I CLUB Survey A5 Brochure (204 KB)
Source UK P&I
You may also be interested in:
Korea Disease Control and Prevention Agency (KDCA) has announcement new regulation for vessels calling at Korean Ports to prevent the spread of COVID-19.
UK Club Correspondent Huatai Marine have issued a new Circular outlining the stricter epidemic control on boarding personnel at the port of Guangzhou.
Ice Condition in Northern Chinese Ports
UK Club correspondents Oasis P&I have provided the following circular on sea ice conditions at Northern Chinese ports.