We are always looking at ways to improve our service. One way to do so is simply to ask members and their brokers to rate our performance. That is why, earlier in the year, we carried out a survey. We are pleased to pass on the findings in the attached booklet and would like to thank everyone who shared their views with us.
We received strong, positive feedback on key areas. Our financial performance was judged to be sound by an overwhelming majority of participants and our service was rated highly. It is encouraging to see that many of our recent initiatives are proving beneficial.
We are also clear about areas where there is room for improvement. Having listened, we will now act on the findings where it was felt we could do better.
We will keep you informed of our progress. In the meantime, feedback about our Club is always welcome. Please send this to your usual Club contact.
The Thomas Miller Hong Kong office held an “Insight” course on P&I and Defence cover on 29th & 30th September 2016 as a direct response to requests for member training. Delegates included members and brokers from Hong Kong, the Philippines and Korea and also a guest from Zambia, Daniella Smal, who is this year’s Young International Freight Forwarder of the Year, an award sponsored by the TT Club.
The Singapore Maritime and Port Authority (MPA) issued a shipping circular announcing that the Green Ship Programme has been extended to 31 December 2024.
First-rate service relies upon the Club having a thorough understanding of what our Members expect from their Club and identifying any areas where we can improve. As I mentioned in the Autumn Statement in 2016, the UK Club Board announced our intention to carry out a Member Survey in 2017 in order to better understand and meet the service standards and expectations of the membership.
