Listening and reporting back
We are always looking at ways to improve our service. One way to do so is simply to ask members and their brokers to rate our performance. That is why, earlier in the year, we carried out a survey. We are pleased to pass on the findings in the attached booklet and would like to thank everyone who shared their views with us.
We received strong, positive feedback on key areas. Our financial performance was judged to be sound by an overwhelming majority of participants and our service was rated highly. It is encouraging to see that many of our recent initiatives are proving beneficial.
We are also clear about areas where there is room for improvement. Having listened, we will now act on the findings where it was felt we could do better.
We will keep you informed of our progress. In the meantime, feedback about our Club is always welcome. Please send this to your usual Club contact.
UK P&I CLUB Survey A5 Brochure (204 KB)
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Insight Course- Asia
The Thomas Miller Hong Kong office held an “Insight” course on P&I and Defence cover on 29th & 30th September 2016 as a direct response to requests for member training. Delegates included members and brokers from Hong Kong, the Philippines and Korea and also a guest from Zambia, Daniella Smal, who is this year’s Young International Freight Forwarder of the Year, an award sponsored by the TT Club.
The UK P&I Club recently held the 16th in our series of Live Webinars, this time in collaboration with the Mission to Seafarers which focussed on Crew Health matters and in particular mental wellbeing.