Commitment & Support
The continuing commitment of our Members and the support of the insurance broking community is greatly appreciated by the UK Club and its Board especially considering the significant increase in the cost of the International Group reinsurance premium which accompanied the general increase for 2013. All efforts will be made to meet the service standards and expectations of the membership in the coming year.
Our first step in that direction will be a member and broker satisfaction survey to help identify those areas going well and those requiring improvement.
We are currently preparing the survey questionnaire in conjunction with an independent market research consultancy and intend to provide a copy to all Members within the next six weeks.
We hope that all Members and brokers take this opportunity to share their opinions with us. The Board and managers of the UK P&I Club are determined to use the findings of the survey to make the UK P&I Club an even better club for the future and to develop further those features of the club that member and brokers find most important.
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2017 Satisfaction Survey
First-rate service relies upon the Club having a thorough understanding of what our Members expect from their Club and identifying any areas where we can improve. As I mentioned in the Autumn Statement in 2016, the UK Club Board announced our intention to carry out a Member Survey in 2017 in order to better understand and meet the service standards and expectations of the membership.
The UK P&I Club recently held a webinar on the maintenance and proper use of mooring ropes; the webinar received an overwhelming response with attendees from more than 50 countries worldwide.