UKDC 2013 Member & Broker Survey Results
In 2013 UK Defence Club commissioned a survey to understand Members’ and brokers' views of the Club's performance.
A total of 136 Members and 36 brokers responded to the online survey giving a response rate of 28% for Members and 20% for brokers. This is a relatively high response rate for an online survey.
Of the Members who responded, 60% were owners and 26% were both owners and charterers. Download pdf
UK Defence Club: Member and Broker Survey 2013 (185 KB)
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2017 Satisfaction Survey
First-rate service relies upon the Club having a thorough understanding of what our Members expect from their Club and identifying any areas where we can improve. As I mentioned in the Autumn Statement in 2016, the UK Club Board announced our intention to carry out a Member Survey in 2017 in order to better understand and meet the service standards and expectations of the membership.