First-rate service relies upon the Club having a thorough understanding of what our Members expect from their Club and identifying any areas where we can improve. As I mentioned in the Autumn Statement in 2016, the UK Club Board announced our intention to carry out a Member Survey in 2017 in order to better understand and meet the service standards and expectations of the membership.
The Club's performance over the first six months of the year has been extremely strong. After six months of the year, total notified claims on the prudently reserved 2016 policy year are encouraging with few large claims within the Club or Pool retentions. Claims on prior policy years have also developed favourably. Full details of the Club's half year financials are available in the attached '2016 Autumn Review'.
