The need to tackle this subject has been around for a long time. Soon after the Club's first Major Claims Analysis findings were produced (in 1990), showing that 58% of all major claims resulted from human error, we were faced with the problem that, while the statistic was interesting, what the industry really needed to know was why ... and what to do about it. This guide is based on the Human Factor workshop conducted around the world by the UK Club and is an informative aid to HSE training.

Club Members can obtain a copy of this book and other publications by contacting the Club's Loss Prevention Department by clicking