The UK P&I Club values your views about its product and services. Next month we will be carrying out a survey of our Members and their brokers to find out their opinions of the UK P&I Club. The survey findings will provide valuable feedback to help us refine our product and services.
This telephone survey will consist of a short list of questions that takes between 15 and 20 minutes to complete. UK P&I Club Members and brokers will be chosen at random from our global database to participate. We have employed two experienced research companies to carry out this work for us; they are
(fieldwork). Together, they will conduct an independent and unbiased survey of member satisfaction and product quality.
If you are contacted and asked to take part, we hope that you will be able to take the time to let us know how we are doing. Your responses combined with those of other Members help us measure your satisfaction with our product and service delivery. Your individual answers and comments will only be passed on to us by the researchers with your permission.
The survey is due to start Tuesday, 3rd May and ends Friday 27th May. A direct invitation will be sent shortly asking Members and brokers whether they would participate in this survey.
First-rate service relies upon the Club having a thorough understanding of what our Members expect from their Club and identifying any areas where we can improve. As I mentioned in the Autumn Statement in 2016, the UK Club Board announced our intention to carry out a Member Survey in 2017 in order to better understand and meet the service standards and expectations of the membership.
