First-rate service relies upon the Club having a thorough understanding of what our Members expect from their Club and identifying any areas where we can improve. As I mentioned in the Autumn Statement in 2016, the UK Club Board announced our intention to carry out a Member Survey in 2017 in order to better understand and meet the service standards and expectations of the membership.
An independent market research consultancy has been appointed and a questionnaire has been developed, which will be sent to all Members and their brokers in early September. In addition to an online survey, there will also be a small but representative number of telephone interviews carried out.
The Board and I are determined to use the findings of the survey to ensure the UK Club remains at the forefront of the P&I market and to develop further those features that members and brokers find most important.
If you are contacted and asked to take part, I hope that you will be able to take the time to let us know how we are doing. The survey asks you whether you are happy to have your scoring and comments attributed to you in reporting. If you would prefer to remain anonymous then, rest-assured that reporting will be as part of a set of summary statistics only.
The Board and managers hope that you will take this opportunity to share your opinions with us.
Should you wish to discuss any aspect of the survey with the Club, please contact us via jenny.lane@thomasmiller.com, or alternatively use your usual Club contact.
Members are advised that effective 12:00pm, Thursday 22 July, South Australia transitioned from a 'low risk' state to a ‘medium risk’ state, advance warning of a FIC has also been given which will run in Australia from 1 August to 31 September 2021 to determine the level of compliance with the safety of navigation requirements of International Conventions and familiarity of the masters and officers with their processes for ensuring safety of navigation.
The UK P&I Club recently held the 16th in our series of Live Webinars, this time in collaboration with the Mission to Seafarers which focussed on Crew Health matters and in particular mental wellbeing.
We have been working with over 200 members of our correspondents network to produce a comprehensive document that outlines challenges and changes for crew changes in ports.
