We believe our P&I claims team is "best in class". 

Our position as a leading P&I Club means we have handled many of the most high-profile marine casualties over the past 30 years. This makes our Claims team uniquely experienced to deliver the best commercial results for our Members, keeping their ships moving while minimising the cost to the Club and its reinsurers. 

For each casualty or incident likely to result in a claim, the Club's regional claims directors put together a global team of senior claims directors, dedicated claims specialists and tried-and-tested correspondents, lawyers and other advisers to ensure the best possible outcome.

The focus in each case is to protect life, property and the environment and to take all necessary steps to mitigate further loss. At the same time we robustly support our Members' commercial interests, including helping them to resume trading as soon as possible and putting them in the best position to resolve any resulting claim. 

Joined-up global approach

As soon as you tell us about an incident likely to lead to a claim, we will get the right team to handle your incident in the right time zones and jurisdictions. Our flexible and joined-up global approach to managing claims means we can progress the matter quickly and efficiently on your behalf, ensuring minimal impact on your business.

A regional claims director in the most relevant of the Club’s five global regions will take responsibility for overseeing your claim to a successful conclusion. They will appoint one or more of 14 senior claims directors from our 10 world-wide offices on the basis they are best placed to help manage the claim.

Our regional and senior claims directors are a mix of ex-mariners, lawyers, operational and technical experts. They are each empowered to make quick decisions without referring upwards, including issuing guarantees and authorising settlement of claims and costs.

The regional and senior claims directors will then appoint dedicated claims handlers, correspondents, local lawyers and experts to support them, creating a bespoke multi-disciplinary team to deliver you the best commercial result.

Unrivalled technical expertise

The UK P&I Club employs a dedicated, performance-driven and customer-focused team of over 85 claims specialists around the world, whose combined industry knowledge is second to none. They include:

• senior ex-mariners, including masters, from all types of vessels
• maritime lawyers qualified in the USA, UK, Greece, Singapore, Hong Kong and Japan
• operational specialists in bulk carriers, containerships, tankers, LPG/LNG and other gas carriers, cruise ships, offshore energy vessels and other ship types
• technical experts in pollution, collisions, groundings, fire, wreck removal, cargo, personal injury and loss prevention.

Together they have in-depth knowledge of your business and will devise the best solution to match your needs. They will also draw as required on the unrivalled maritime trading expertise within the Thomas Miller Group.

Our claims handlers are based in Piraeus, Hong Kong, Imabari, New York, London, Rotterdam, San Francisco, Shanghai, Singapore and Tokyo and supported by correspondents in 350 ports. This truly international office network guarantees you 24/7 access to the best possible local expertise and comprehensive claims support, wherever and whenever you need it. 

Unique major casualty experience

Our claims team has successfully handled some of the world's most high-profile and challenging maritime casualties. This unique experience means you will always be in the safest possible hands. 

Examples include: