The UK P&I Club and the UK Defence Club have implemented a new fee payment system, called eFeeConnect to simplify the submission and payment of invoices on a standard internet connection (without the need to download any apps or software.) From July 2025, all fees for claims files must be submitted through eFeeConnect.
Overview
eFeeConnect is available only to registered users. Users can submit a PDF copy of their invoice and limited summary details, such as fee value and payee. eFeeConnect will:
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Confirm the case reference is correct;
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Indicate how the invoice should be addressed;
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Advise on the treatment of VAT, when applicable
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Allow live status tracking of each submitted fee
Registration
If you are an existing provider to either of the Clubs, but are not yet enrolled on eFeeConnect, please liaise with your Club contact or send a request to register to: eFee.helpdesk@thomasmiller.com. You should specify the business name registered with the Club.
Once we have established your status, you will be sent a registration form for completion.
If you are a new provider you will receive instructions on how to enroll from your Club contact.
On-boarding
Once we have received and approved your registration form, we will create your user profile and you will be sent an on-boarding email with guidance and a link to the eFeeConnect portal
If you need any further assistance, please send your query to eFee.helpdesk@thomasmiller.com
Frequently Asked Questions
Who needs to use eFeeConnect?
All service providers submitting fees to the UK P&I Club or UK Defence Club must use eFeeConnect from 31 July 2025.
Do I need to install anything?
No. eFeeConnect is entirely web-based and works with any modern browser.
Can I use a shared or team email to register?
No. Each user must register with a unique email address. Shared or generic inboxes are not permitted.
I previously received an invitation to register. Do I need to do anything further?
If you have already registered, then you need not do so again.
However, if you also submit fees to a Club other than the one for which you are registered, please do let us know by email to eFee.helpdesk@thomasmiller.com. You will need to confirm the bank accounts for each Club, even if it is the same account for both.
What information do I need to submit an invoice?
You will need the following information:
- Club’s claim reference
- Invoice details
- Payee and bank account details
- Invoice as a PDF.
What happens if my invoice is missing required information?
The system will flag missing or incorrect details, helping you correct them before submission. You will not be able to submit the invoice until all the mandatory information has been provided.
What happens if the claim reference number does not show my case ?
Make sure the reference and Club is correct.
You can identify the Club by checking the Claim reference. The third part of the reference (after the date) is the case number, which for the:
- UK P&I Club starts with a “0”
- UK Defence Club starts with a “2”
See the Guidance notes provided with your registration confirmation for further details.
I have a UK Defence Club invoice but I can only see a UK P&I Club option against my profile (and vice versa)?
If you are only registered with the UK P&I Club, you will not be able to submit a Defence Club nvoice.
Please contact us at eFee.helpdesk@thomasmiller.com so we can update your profile if you need to be registered with a further Club.
If you are already registered with both Clubs, check that you selected the relevant Club when you started the invoice registration process.
What if I work in an entity that has different companies or bank accounts?
You must advise each company and bank account separately when registering for an account.
How do I track my invoice?
Once submitted, you can monitor the status of your invoice through the “Submitted Invoices” section of the platform.
I am a new supplier to a Club - how do I enroll?
If you are a new supplier, please request the Club case handler to send you an invitation to register on eFeeConnect. You must do this before submitting your first invoice.
Who do I contact for support?
Email eFee.helpdesk@thomasmiller.com for any technical or registration queries.
