Survey Questionnaires for Members & brokers

The UK Club Board appreciates the continuing commitment of our Members and the support of the insurance broking community. In these uncertain times for shipping the Board is making every effort to ensure the UK Club remains at the forefront of the P&I market.

A key step this year in meeting the service standards and expectations of the membership will be to carry out a member and broker satisfaction survey. This will help identify those areas going well and those requiring improvement.

An independent market research consultancy has been appointed and a questionnaire has been developed, which will be sent to all Members and their brokers in the first week of April this year.

The Board is determined to use the findings of the survey to make the UK P&I Club an even better Club for the future and to develop further those features that member and brokers find most important.

A report of the findings of this survey will be published to Members and their brokers in early June.

The Board and managers hope that you will take this opportunity to share their opinions with us.

Should you wish to discuss any aspect of the survey with the Club, please contact us via

member.survey@ukpandi.com

, or alternatively use your usual Club contact.

We look forward to hearing your views.

Staff Author

UK P&I

Date21/03/2013

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