Understanding physical and psychological limitations on human performance and factors that can lead to loss of performance.

Common hazardous and safe thoughts and understanding how attitudes affect behaviour.

Factors that influence awareness, maintaining good awareness and spotting the signs of a loss in situational awareness.

The need for cultural awareness, different types of culture and how culture can affect behaviour.

Principles of good communication and the importance of briefings.

The need for a balance between authority and assertiveness and the dangers of extreme combinations.

The importance of establishing a Challenge and Response environment, how to make a challenge and how to respond to challenges.

When to apply a short term strategy and recognising the influence of risk and time on the decision making process. Lateral thinking (problem solving).

Recognise different workloads, the importance of pre-planning, problems at the start and during delegation and how to delegate correctly. On board training and coaching.

Automation characteristics and dangers, people’s attitudes towards automation and the importance of applying MCRM techniques to automation.

Six team states, being able to recognise the “states” and the factors that affect them.

Types of errors (including "blunt" and "sharp-end" errors), types of defences and countermeasures and a policy for responding to and learning from errors.

Leadership styles, how to identify them and when to use them. Leadership dealing with crisis. Motivation as part of Leadership training.

Different categories of decision, how to classify decisions, influence of initial preference and hidden pressure on decision-making.